I originally put in a stop service for vacation because I did not need the neighborhood knowing that I was not home so I stopped service online seeing how I could not actually talk to a HUMAN on the phone. Well, I get back from vacation and the paper was delivered while I was not home and thrown on my front porch where all can see! (btw, the paper was ALWAYS supposed to be delivered to my back porch, but this has always been hit or miss for the last several years. NOTE: I've been getting the GR Press delivered to the back porch since starting my subscription on 3/7/1998)
I am now on hold with customer service to get an explanation. I've talked to one person then transferred to the supervisor, I'm still on hold (my phone says I've been waiting for 12:15 minutes until Marcy answered).
After my discussion with Marcy (she confirmed she's a manager). There was no record of my requested vacation stop!
Needless to say, I requested to cancel my subscription ASAP! We shall see if this is actually going to happen also.
I recorded my conversation, as I do with all calls, and I will be going back thru Google to retrieve my original online order.
I was a delivery/carrier of the GR Press 38 yrs ago and did so for 7yrs, I had the 2nd largest route in the GR area. Delivery service, customer support and the vacation/cancellation process was performed by humans and there were very few complaints with any of it.
The only reason I kept getting the paper this long was because of my past carrier service and wanting to give a carrier a job and keep the GR Press going, but with the poor delivery service and even worse news reporting the cost of over $254.00 a year is definitely not justified when you can get more news articles with a better variety/reporting style than the GR Press can offer.
Today, I had to cancel my subscription by calling and waiting on hold for over 12 minutes, though you can subscribe, do vacation holds over the phone automated system and/or online system...BUT YOU CANNOT CANCEL YOUR (POOR) SERVICE without calling them between their outrageously short 'customer service hours' and dealing with their ridiculously long hold times.
The quality of reporting (in the paper and even WORSE with MLive) the grammar/spelling and even this review site (Pissed Consumer---REALLY?!! pissed consumer, it holds true, but....) This is not the quality of product that I/we should ever pay for.
Russ H. (a very displeased ex-customer)
Product or Service Mentioned: The Grand Rapids Press Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $21.
Preferred solution: Full refund.
I didn't like: Poor reporting style, Delivery service, Customer service, Cancellation process.