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Summary of The Grand Rapids Press Customer Service Calls

428 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
02:34 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact The Grand Rapids Press to Ask about:

Shipping and Delivery:

  • “We didn't get 2 Sunday papers”
  • “Did not receive my Sunday paper”
  • “Did not receive my Sunday pape, but neighbors did, second time”

Activation/ Cancellation:

  • “Cancelation”
  • “Vacation Cancellation”
  • “To cancel subscription”

Payments and Charges:

  • “Payment restart”
  • “No bill”
  • “Paying bill not recieving the paper”

Request for Information:

  • “Need to talk to someone about advertise”
  • “Questions about company”
  • “Request for the press box but never got it”

Cards:

  • “Update credit card”

Staff:

  • “Resume service”

Other:

  • “In memorial”
  • “To place a ad”
  • “Vacation stop August 18 through 23, 2018”

The Grand Rapids Press Rating Stats

2.1 out of 5 stars
based on 31 reviews
See all 83 reviews

Rating stats

  1. 14 reviews
  2. 4 reviews
  3. 7 reviews
  4. 5 reviews
  5. 1 review

About The Grand Rapids Press

Top 5 The Grand Rapids Press Services

Delivery Service, Customer Care

Top 5 The Grand Rapids Press Products

Subscription, Newspaper

Top 5 Likes about The Grand Rapids Press

Newspaper itself, Quality of the press, Liked all of the paper

Top 5 Dislikes about The Grand Rapids Press

Delivery service, Customer service, Poor reporting style, Cannot cancel the subscription, Cancellation process

The Grand Rapids Press reviews and complaints

The Grand Rapids Press is ranked 60 out of 508 in Periodicals & Publishing category

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The Grand Rapids Press Stats

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Number of Reviews

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Number of Calls

No calls for this period.

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