The Grand Rapids Press Contact Information

  • (616) 222-5411

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Headquarters Address:

The Grand Rapids Press
169 Monroe Ave. NW, Suite 100
Grand Rapids, Michigan 49503
United States

Other Info:

For general support with classified and advertising listings, contact advertise@mlive.com.
Contact events@mlive.com for support with event calendar submissions
Questions about commenting on MLive.com? Email commentissues@mlive.com
For support with business listings, contact blsupport@mlive.com

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Summary of The Grand Rapids Press Customer Service Calls

593 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
02:41 AVG CALL DURATION
23% ISSUES RESOLVED

Customers Contact The Grand Rapids Press to Ask about:

Shipping and Delivery:

  • “Problem with delivery”
  • “Two weeks ago I did not receive my Sunday Press. I thought it was a fluke. Last Sunday it was spread out in the ditch by the Press box and I supposed the delivery person was pissed because I didn’t leave a Christmas tip. This Sunday no paper again.”
  • “No paper delivered yesterday”

Activation/ Cancellation:

  • “Cancelation”
  • “Vacation Cancellation”
  • “To cancel subscription”

Payments and Charges:

  • “Double billing”
  • “Charge”
  • “Payment restart”

Request for Information:

  • “Need to talk to someone about advertise”
  • “Questions about company”
  • “Request for the press box but never got it”

Staff:

  • “To order service”
  • “Resume service”

Cards:

  • “Update credit card”

Account:

  • “Why was my account charged 14.00 this month. I only get the Sundays paper”

Return/ Replace:

  • “Need to change address”

Other:

  • “Missing paper”
  • “No tv weekly”
  • “Article”

The Grand Rapids Press Rating Stats

2.1 out of 5 stars
based on 50 reviews
See all 155 reviews reviews

Rating stats

  1. 20 reviews
  2. 12 reviews
  3. 9 reviews
  4. 7 reviews
  5. 2 reviews

Rating trend

About The Grand Rapids Press

Top 5 The Grand Rapids Press Services

Delivery Service, Customer Care

Top 5 The Grand Rapids Press Products

Subscription, Newspaper

Top 5 Likes about The Grand Rapids Press

Newspaper itself, Quality of the press, Press itself, Liked all of the paper, Being informed

Top 5 Dislikes about The Grand Rapids Press

Delivery service, Customer service, Cannot cancel the subscription, Cancellation process, Your customer service stinks

The Grand Rapids Press reviews and complaints

The Grand Rapids Press is ranked 68 out of 541 in Periodicals & Publishing category

Area Served

USA

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The Grand Rapids Press Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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