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The Grand Rapids Press - Didnt get paper

Sick of ot getting it ready to cancel and just go purchase it so I know i have it
#1238580
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The Grand Rapids Press - Delivery problem

No paper. Called customer service put on hold for over 10 minuets. Called several more times with problem with automated phone Finally getting through advised customer service was closed and advised to call back tomorrow Terrible customer service and automated service
1.4
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#1237015
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The Grand Rapids Press - No paper delivery

Due to horrendous weather the Sunday Press was not delivered. I understand but called to have it dropped off today. Only way that would happen is if I PAID to have it done. Only other option was to extend my subscription by 1 week. And their customer service group isn’t located in Grand Rapids, it’s in Arizona. No telephone number that is actually located in Grand Rapids.
2.9
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#1234696
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The Grand Rapids Press - Cancellation

Nothing so far. Will call again.
4.3
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#1232131
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The Grand Rapids Press - Poor delivry

We will see if delivered properly this Sunday !????
2.6
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#1229977
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The Grand Rapids Press - Didn’t get paper today

Can't deliver until Monday? That's ***
1.0
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#1229254
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The Grand Rapids Press - No paper again!!

For the second Sunday (I only get the Sunday Press) in 6 weeks, I have no paper. Receiving what you pay for less than 70% of the time is simply unacceptable - GR Press has no problem debiting my account like clockwork for the cost of their product- they then just don’t deliver it. How is this acceptable?
1.0
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#1218600
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The Grand Rapids Press - No paper or box

I have not received my Sunday paper in three weeks. Since moving here in May, we have not received our paper (including this time) six times. I requested a press box and have had to request it two more times and still have not gotten one.
4.0
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#1202814
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I originally put in a stop service for vacation because I did not need the neighborhood knowing that I was not home so I stopped service online seeing how I could not actually talk to a HUMAN on the phone. Well, I get back from vacation and the paper was delivered...
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1.0
Walker, Michigan
I didn't like
  • Cancellation process
  • Customer service
  • Poor reporting style
#1198993
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Contact The Grand Rapids Press

Mailing Address:
The Grand Rapids Press
169 Monroe Ave. NW, Suite 100
Grand Rapids, Michigan 49503
United States
Phone:
(616) 222-5411
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The Grand Rapids Press Products and Services

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The Grand Rapids Press - Setting a vacation stop

I couldn’t get your automated system to work then I was hung up on
#1198927
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